Shipping Policy

We ship from our own warehouse in Chicago. Most of what we sell is built or assembled here, so processing time depends on what you ordered.

Processing time

In-stock radiators — usually ship the same day when the order is received by 3:00 PM CST.
Radiator assemblies with fans — usually ship in 1–2 business days.
Wiring products and accessories — in-stock items ship in 1–3 business days.
Custom-built radiators — built to order. Contact our sales team for current lead times.

If you need an order sooner, call (773) 669-6573 and speak to our sales team. We can often expedite.

Where we ship

Website pricing covers shipping to the 48 contiguous US states. We also ship to Hawaii, Alaska, Puerto Rico, and Canada — call our sales team at (773) 669-6573 to place those orders so we can quote the freight. International shipping is available on request.

Shipping methods and cost

Shipping is calculated at checkout based on product type and destination.

We ship UPS only. Radiators and radiator assemblies ship UPS Ground from our Chicago warehouse; accessories and wiring products ship UPS as well. We do not ship FedEx or USPS.

Delivery time

UPS Ground delivery is typically 1–5 business days to most of the United States. We ship from Chicago, zip code 60639, so transit time depends on your distance from us. Delivery estimates are not guaranteed — carrier delays are outside our control.

Tracking

A tracking number is emailed to you as soon as your order ships. If you have not received tracking and believe your order should have shipped, contact us and we will look into it.

Damaged or lost shipments

Report shipping damage within 3 business days of delivery and keep all packaging — carrier claims require it. Photographs of the box and the damage help us resolve the claim quickly. See our Return Policy for how returns and replacements are handled.

Questions

Entropy Radiator Corporation
1900 N Austin Ave STE 100
Chicago, IL 60639
Email: salesteam@entropyrad.com
Phone: (773) 669-6573